customer requirements are determined and are met with the aim of enhancing customer satisfaction.”  Mr. Leung continued, “We have also adopted the “Plan-Do-Check-Act (PDCA)” as SSL’s culture where every employee takes a Process Approach * to make continual improvement in all aspects.“

Since the success of qualifying ISO9001:1994 in March 2000, SSL has continually proven its high quality standard and its reliable quality management system with no “Non Conformance (NC)” found in all major or interim audits.  “The preparation of the ISO9001:2000 transition started in 2001. We performed gap analysis and process mapping against the new version requirement,” said W.C. Lai, Quality and Manufacturing Director of SSL.  “In 2002, we restructured our top level quality documents and procedures, renewed our quality modules and strengthened our internal quality training for all SSL’s staffs towards the standard.  Every employee involves and understands quality is the key to our success.”   

“To become a customer-oriented company, we need to understand the customer expectation and perception to SSL,” said Peter Cheung, Senior Planning Manager of SSL. “We set up a customer satisfaction management system and started formal customer survey with our key customers in order to systematically collect information about customer satisfaction and make meaningful improvements. We shall enhance and extend our customer survey coverage to more SSL customers in 2003.”

* ISO9001:2000 clause 0.2

This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.  

More information about the ISO9001:2000 may be obtained at http://www.iso.ch