We strive to foster mutually beneficial relationships with our suppliers and customers to promote sustainability in the marketplace, and create long-term value for the Group and society.
Our suppliers are expected to comply with relevant local laws and also the international quality and environmental management standards that we ourselves have attained, including ISO9001 Quality Management Certification, ISO14001 Environmental Management Certification, Restriction of Hazardous Substances Directive (RoHS), OHSAS18001 Certification for Occupational Health and Safety Management Systems, etc.
In addition, we embed sustainability into our core business practices by integrating our Code of Conduct into supplier contracts and assessing suppliers' sustainability performance through our business scorecard.
We also have in place a Supplier Quality and Environmental Management System in which we apply ISO9001 and ISO14001 certification standards to ensure the quality of all aspects related to new product development, procurement, production, service provision, etc.
With regard to customers, we conduct an annual customer satisfaction survey to closely monitor our service and product quality. We also have a Code of Conduct and related policies and guidelines in place, as well as well-established channels to encourage communication with our key stakeholders.